Alipay contact customer service.
How long will it take to receive your order?
Ships from Tokyo. Delivery within Japan typically takes 1-3 days (slight delays may occur in remote areas).
If some flavors are out of stock in Tokyo, they may be shipped from our European warehouse (delivery time 1-2 weeks).
Are your e-cigarette products authentic?
Yes. All our products are 100% genuine RELX items, sourced directly from official channels and authorized suppliers.
How much do I need to spend for free shipping?
All orders over ¥2000 qualify for free shipping for worldwide.
How long does a disposable e-cigarette last?
It depends on the model and usage frequency. Generally, a disposable device lasts for around 2,000 to 20,000 puffs.
What is the difference between a device kit and a disposable e-cigarette?
- Device kit: Requires pods, rechargeable, more cost-effective for long-term use.
- Disposable e-cigarette: Ready to use out of the box, no charging or pod replacement needed, highly portable.
Which product is recommended for beginners?
We suggest beginners start with a device kit (e.g., RELX Pod Pro 2) for a stable experience and a wider flavor selection. For maximum convenience, a disposable e-cigarette is also a good choice.
联系我们
- Email: support@bybyjapan.com
- WeChat: Customer service is available at the bottom corner of the contact page
