Is the RELX product I purchased from Bybyjapan authentic?
Yes. Bybyjapan is an officially certified RELX retailer. All our products are dispatched directly from overseas and fully support official serial number verification. We guarantee 100% authenticity for every item sold on our platform.
How long will it take to receive my order after placing it? Where is it shipped from?
To strictly comply with Japanese regulatory policies regarding nicotine-containing e-cigarettes, all products are shipped directly from our overseas bonded warehouses (not from within Japan). Under normal circumstances, the estimated delivery time is 7–14 days (approx. 1–2 weeks). This timeframe includes international transit and Japan Customs clearance.
How are shipping costs calculated? Is free shipping available?
We offer Free Shipping on all orders across Japan. You can enjoy the convenience of direct overseas delivery without worrying about any additional shipping fees.
All orders over ¥13000 qualify for free shipping for worldwide.
Can I return or exchange products?
For the safety of our employees and customers, all hygiene-related items (such as e-liquids, pods, and disposable vapes) are non-returnable and non-exchangeable unless they have a quality defect or the wrong item was sent. We do not accept returns for personal reasons such as “wrong flavor choice” or “change of mind.” If you receive a defective product, please contact us at support@bybyjapan.com within 7 days.
Are RELX pods and devices compatible?
- Device kit: Requires pods, rechargeable, more cost-effective for long-term use.
- Disposable e-cigarette: Ready to use out of the box, no charging or pod replacement needed, highly portable.
Is it legal to purchase nicotine-containing RELX e-cigarettes from Bybyjapan and have them shipped to Japan? Fully Legal.
Fully Legal. According to the Japanese PMD Act (formerly the Pharmaceutical Affairs Act), while the domestic sale of nicotine products is prohibited, individuals are legally permitted to import them from overseas for “personal use.” As long as your purchase is for individual consumption and not for resale or gifting, it is completely compliant with Japan Customs regulations.
Are there any quantity limits when importing e-cigarettes for personal use into Japan?
Yes. To qualify as “personal use,” Japan Customs limits a single shipment to a total nicotine e-liquid volume of 120ml or less (roughly equivalent to 20 boxes of RELX pods). If your order exceeds this amount, we will proactively and freely split your order into multiple packages to ensure 100% smooth customs clearance.
联系我们
- Email: support@bybyjapan.com
- WeChat: Customer service is available at the bottom corner of the contact page
