Return Policy

Return Policy

We are committed to providing you with a safe and reliable shopping experience. If the product you received has quality issues or was sent incorrectly, we will arrange a return or exchange under the following terms.

Eligible for Return/Exchange

• Products with initial defects or quality issues
• Products that do not match your order

※ Return or exchange requests due to personal reasons (such as dislike of the product, wrong purchase, etc.) will generally not be accepted.

Return Conditions

• Products must remain unopened and unused
• Hygiene-sensitive items such as e-liquids, pods, and disposable devices cannot be returned once opened or used
• Return requests must be submitted within 7 days of receiving the product

Return Process

• Contact us by WeChat customer service at the bottom left corner of the contact page
• After confirmation, we will provide you with the return address

Shipping Fees

• Returns due to quality issues or incorrect items: Shipping costs will be covered by us
• Returns due to personal reasons (if exceptionally approved): Shipping costs must be borne by the customer

Refunds

• Refunds will be processed within 7 business days after the returned item is verified
• Refunds will be issued back to the original payment method used when placing the order

Non-Returnable Items

• Opened or used products
• Hygiene-sensitive items such as e-liquids, pods, and disposable e-cigarettes
• Customized or personalized products made to order

Contact Us

Email: kdsapply@gmail.com
WeChat: Customer service available at the bottom left corner of the contact page