Return Policy

Return Terms

Return Policy

We are committed to providing you with a secure and reliable shopping experience. If the products you receive have quality issues or were sent incorrectly, we will process a return or exchange for you in accordance with the following terms.

Eligible for Return or Exchange

• Received products with initial defects or quality issues
• Received products that do not match the order

※ In principle, return or exchange requests due to personal reasons (such as dislike, placing the wrong order, etc.) will not be accepted.

Return Conditions

• Products must remain in unopened and unused condition.
• Hygiene-related items such as e-liquids, pods, and disposable products cannot be returned once opened or used.
• Please submit a return request within 7 days of receiving the product.

Return Process

1. Please contact us via email (support@bybyjapan.com) or the WeChat customer service icon at the bottom left of the page.
2. After confirming the situation, we will provide the return address.

Shipping Fee Policy

• Returns due to product quality issues or incorrect shipment: Shipping costs will be borne by us.
• Returns approved exceptionally due to personal reasons: Shipping costs will be borne by the buyer.

Refund Policy

• After the returned products are confirmed to be in order, we will complete the refund within 7 working days.
• Refunds will be issued back to the original payment method used when the order was placed.

Non-Returnable Items

• Opened or used products.
• Hygiene-related products such as e-liquids, pods, and disposable e-cigarettes.
• Customized products or items produced according to your personalized requirements.

Contact Us

• Email: support@bybyjapan.com
• WeChat: Contact customer service at the bottom left of the page.