Payment Methods

We accept payments via Alipay, WeChat Pay, UnionPay, and international credit/debit cards (VISA / MasterCard). As long as your card carries the VISA or MasterCard logo, you can place an order directly without prior account registration.

Important Note on Settlement & Billing Amounts:

• All product prices on our website are primarily listed in Japanese Yen (JPY).
• To ensure transaction security, orders are processed through an international cross-border payment gateway. During the 3D Secure verification (OTP) step and on your final bank statement, the transaction amount may be converted and requested in foreign currency (such as USD) by the payment system.
• Due to currency conversions, real-time exchange rate fluctuations, and cross-border transaction fees charged by your card issuer, the amount shown on your bank’s authentication page or billing statement may differ slightly from the displayed JPY price on our site. The final billed amount will be determined by your card issuer’s billing statement.

Shipping & Delivery

We partner with leading local courier services in Japan to ensure fast and reliable delivery:

• Handling Time: Orders are processed and dispatched within 48 hours of payment confirmation.
• Delivery Time: Typically delivered within 1 to 3 business days following shipment (deliveries to remote islands may take slightly longer).

Return & Refund Policy

Due to hygiene, safety, and industry regulations, all products sold on our online store are strictly non-returnable and non-exchangeable, unless the item arrives defective or damaged. Please review your order carefully before checking out.

We do not accept returns or exchanges under the following circumstances:

1. Ordering incorrect items, models, or flavors by mistake.
2. Personal dislike of the taste, aroma, or flavor profile of the purchased product.
3. Purchasing more items than actually needed.
4. Ordering by impulse or no longer needing the product.

If your order contains missing items, wrong items, or manufacturing defects upon arrival, please contact our support team immediately via email, including your order number and unboxing proof (photos/videos).

Customer Support

• Email: support@bybyjapan.com

We are committed to providing you with the best shopping experience and are always happy to assist with any questions or concerns.