Payment Methods: We accept Alipay, UnionPay, and credit card payments, settled in Japanese Yen (JPY). As long as you have a credit card with a VISA or MasterCard logo, you can place an order without registration.

Shipping Methods and Costs: We cooperate with major international courier companies and use air freight. Delivery takes 5–7 working days for Asia and Oceania, 5–10 working days for the Americas, and 10–15 working days for Europe and other regions.

Return and Refund Policy: For the safety of our employees and customers, all items sold in our online store are non-returnable and non-exchangeable unless they are defective. Please place your order carefully.

We do not accept any exchanges or returns in the following situations: I bought the wrong product; I do not like the flavor of what I bought; I bought more than I need; I no longer need it.

However, if there are any issues with your order, please feel free to contact us via email with your order number.

Email: support@bybyjapan.com

We are committed to providing our customers with the best vaping experience, and we are happy to help you solve any problems.