{"id":28999,"date":"2025-08-25T17:52:57","date_gmt":"2025-08-25T10:52:57","guid":{"rendered":"https:\/\/bybyjapan.com\/refund_returns\/"},"modified":"2026-03-13T09:35:36","modified_gmt":"2026-03-13T02:35:36","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bybyjapan.com\/en\/refund_returns\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28999\" class=\"elementor elementor-28999 elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28fc0b01 e-flex e-con-boxed e-con e-parent\" data-id=\"28fc0b01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a357fb4 elementor-widget elementor-widget-text-editor\" data-id=\"a357fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"0\"><b data-path-to-node=\"0\" data-index-in-node=\"0\">Return Terms<\/b><\/p><p data-path-to-node=\"1\"><b data-path-to-node=\"1\" data-index-in-node=\"0\">Return Policy<\/b><\/p><p data-path-to-node=\"2\">We are committed to providing you with a secure and reliable shopping experience. If the products you receive have quality issues or were sent incorrectly, we will process a return or exchange for you in accordance with the following terms.<\/p><p data-path-to-node=\"2\">\u00a0<\/p><p data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Eligible for Return or Exchange<\/b><\/p><ul><li data-path-to-node=\"4,0,0\">Received products with initial defects or quality issues<\/li><li data-path-to-node=\"4,1,0\">Received products that do not match the order<\/li><\/ul><p>\u00a0<\/p><p data-path-to-node=\"5\">\u203b In principle, return or exchange requests due to personal reasons (such as dislike, placing the wrong order, etc.) will not be accepted.<\/p><p data-path-to-node=\"5\">\u00a0<\/p><p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Return Conditions<\/b><\/p><ul><li data-path-to-node=\"7,0,0\">Products must remain in unopened and unused condition.<\/li><li data-path-to-node=\"7,1,0\">Hygiene-related items such as e-liquids, pods, and disposable products cannot be returned once opened or used.<\/li><li data-path-to-node=\"7,2,0\">Please submit a return request within 7 days of receiving the product.<\/li><\/ul><p>\u00a0<\/p><p data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Return Process<\/b><\/p><ol><li data-path-to-node=\"9,0,0\">Please contact us via email (support@bybyjapan.com) or the WeChat customer service icon at the bottom left of the page.<\/li><li data-path-to-node=\"9,1,0\">After confirming the situation, we will provide the return address.<\/li><\/ol><p>\u00a0<\/p><p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">Shipping Fee Policy<\/b><\/p><ul><li data-path-to-node=\"11,0,0\">Returns due to product quality issues or incorrect shipment: Shipping costs will be borne by us.<\/li><li data-path-to-node=\"11,1,0\">Returns approved exceptionally due to personal reasons: Shipping costs will be borne by the buyer.<\/li><\/ul><p>\u00a0<\/p><p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">Refund Policy<\/b><\/p><ul><li data-path-to-node=\"13,0,0\">After the returned products are confirmed to be in order, we will complete the refund within 7 working days.<\/li><li data-path-to-node=\"13,1,0\">Refunds will be issued back to the original payment method used when the order was placed.<\/li><\/ul><p>\u00a0<\/p><p data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Non-Returnable Items<\/b><\/p><ul><li data-path-to-node=\"15,0,0\">Opened or used products.<\/li><li data-path-to-node=\"15,1,0\">Hygiene-related products such as e-liquids, pods, and disposable e-cigarettes.<\/li><li data-path-to-node=\"15,2,0\">Customized products or items produced according to your personalized requirements.<\/li><\/ul><p>\u00a0<\/p><p data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">Contact Us<\/b><\/p><ul><li data-path-to-node=\"17,0,0\">Email: support@bybyjapan.com<\/li><li data-path-to-node=\"17,1,0\">WeChat: Contact customer service at the bottom left of the page.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Terms Return Policy We are committed to providing you with a secure and reliable shopping experience. If the products you receive have quality issues or were sent incorrectly, we will process a return or exchange for you in accordance with the following terms. \u00a0 Eligible for Return or Exchange Received products with initial defects [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28999","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/pages\/28999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/comments?post=28999"}],"version-history":[{"count":3,"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/pages\/28999\/revisions"}],"predecessor-version":[{"id":32952,"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/pages\/28999\/revisions\/32952"}],"wp:attachment":[{"href":"https:\/\/bybyjapan.com\/en\/wp-json\/wp\/v2\/media?parent=28999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}